What Is Dialog VOIP?

Dialog VoIP a passive recording technology, captures customer interactions in a VoIP network. It is highly successful method of recording, because, it is transparent to the telephony system.
How does Dialog VoIP work?

In a VoIP environment IP phones, Media Gateway (IP PBX) and servers are connected to a SWITCH. In larger setups multiple switches will be in use and they will all be up-linked to a core switch. If these switches are of the managed type then they will have a port called the Mirror/SPAN port. The Dialog VoIP call recording server is connected to the Mirror/SPAN port and captures all VoIP IP traffic and converts it into an audio file which is then stored.

 

Dialog VoIP Specifications
Voip call recorder
 Product Specifications
Voip call recorder
  • Product type: Software
  • Supported VoIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP
  • Supported CODEC: G711, G729A and G723.1

Voip call recorderVoip call recorderVoip call recorder

Voip call recorder
 System Hardware Configuration
Voip call recorder
Voip call recorder
  • Dual processor/Dual core CPU, 2.6 GHz
    • 0-100 concurrent conversations: dual core CPU
    • 100-200 concurrent conversations: quad core CPU
  • 2 GB RAM
  • Two fast Hard Drive(SCSI 10k RPM): One for the PC, one for the recordings
  • Network Card
  • Sound card (Internal or External)
Voip call recorder
 System Software Configuration
Voip call recorder
Voip call recorder
  • Windows 2003 Enterprise Edition SP2
  • MS SQL 2005 Express edition with management studio
  • IIS
  • Dot Net 2.0 framework
  • IE 6.0
  • Windows media player 9+
Voip call recorder
 Supported IP PBXs (Tested list)
Voip call recorder
Voip call recorder Voip call recorder Voip call recorder Voip call recorder Voip call recorder Voip call recorder